Shipping policy
Delivery
Delivery method : Courier (CJ Logistics)
Delivery area : All regions of the Republic of Korea
Delivery cost : Free
Delivery time : 2–3 business days after payment is confirmed
Orders are dispatched in order once payment is confirmed. Weekends and public holidays are not counted as business days.
Jeju and remote island or mountainous areas
Delivery to Jeju and to remote island or mountainous areas may take an additional 1–2 days depending on local conditions.
Circumstances that may delay delivery
- A temporary increase in order volume
- A delay in stock arriving
- Circumstances affecting the courier
- Natural disaster or other event of force majeure
Tracking
When your order is dispatched we send the waybill number to the contact details given on the order. You can check the delivery status on the CJ Logistics website or in its app.
Receiving your order
If you are not there to receive the parcel, the courier will redeliver it or hold it at a designated location in line with its own policy. If there is anything wrong with the item when you receive it, please contact customer service within 7 days of delivery.
Exchanges and Returns
Return address
OSMERE, 11F Unit 1125, 264 Eulji-ro, Jung-gu, Seoul
※ If a parcel is returned under a name or business name different from the recipient name on the order, processing may be missed or delayed. Please always write your order number on the waybill.
When an exchange or return can be made
An exchange or return may be requested within 7 days of the date you receive the item.
Where the goods differ from their description or advertising, or the contract has been performed differently from its terms, an exchange or return may be requested within 3 months of the date you receive the item, or within 30 days of the day you became aware of the fact.
Please register the exchange or return in advance through My Page on the official website, or through customer service, before sending anything back.
Items sent back without prior registration may be delayed in processing or returned to you. A registered return must reach the return address within 7 days of the registration date.
Exchanges are available only for a different size of the same item. Where that size is out of stock, we will ask you to return the item and place a new order.
When an exchange or return cannot be made
- Where the goods have been lost or damaged for reasons attributable to the customer (*except damage to the packaging caused by inspecting the goods)
- Where the tag, label, hardware fittings, poly bag, packaging or other components are damaged or missing
- Where the value of the goods has fallen significantly through use, wear, washing, alteration, the smell of perfume or cosmetics, or soiling
- Where the value of the goods has fallen with the passage of time to the point that resale is difficult
- Where the product page gives separate notice that exchange or return is unavailable, within the scope permitted by the relevant legislation
- Where there is reasonable suspicion of copying, imitation manufacture or comparable conduct beyond ordinary consumer use
(*For details, please contact us by email or telephone.) E-MAIL : contact@osmere.com
A note on materials
On garments given a washed, coated, leather or hand-finished treatment, variation in colour between individual pieces, fine creasing and wrinkling, the natural smell of the material and variation in stitching are characteristics of that material and process. They are not defects.
Washing, distressing, wear, fray finishes and deliberately unfinished cuts and seams applied as part of the design are intrinsic design elements. Their position and degree differ from piece to piece, and this is not a fault. Garments carrying these treatments are identified on their product pages, so please read the detail images and the description before ordering.
Where a genuine defect is confirmed, we will exchange or refund the item at our own cost.
Return shipping costs for a change of mind
Domestic delivery is free. Where an exchange or return is for a change of mind, shipping costs are borne as follows. (*Including exchanges of colour, size and the like.)
- Return : a return shipping fee of KRW 5,000 is deducted from the refund.
- Exchange : Osmere bears the return shipping cost. The KRW 5,000 cost of sending the replacement out is payable carriage-forward on delivery.
Where the item is defective or the wrong item was sent, Osmere bears both the return and the redelivery cost. Additional shipping charges may apply to Jeju and to remote island or mountainous areas.
Refunds
A refund is issued once the returned item has passed inspection. Once the refund is approved it is processed within 3 business days. When the refund appears depends on the policies of the card issuer, the bank or the payment provider. Card payments are refunded by cancelling the original authorisation, so the timing depends on the issuer's billing schedule.
Payments made with a card issued outside Korea are also refunded by cancelling the original authorisation. Because the issuer applies its exchange rate at a different moment, the amount returned may differ from the amount charged.
Matters not provided for in this policy are governed by the relevant legislation and the Consumer Dispute Resolution Standards.
Enquiries
Email : contact@osmere.com
Telephone : +82-2-6352-1028
This English text is a translation provided for convenience. The Korean version is the binding text; in the event of any discrepancy, the Korean version prevails.